Sales and Operation Head – Retail Job Opening in Instakart Services Pvt Ltd at New Delhi

The ideal candidate will have a deep understanding of the sales and operation, a proven track record of driving revenue growth and managing operations of a large team. This role involves intense retail operation to achieve annual sales plan. This position calls for monitoring the daily retail operation to translate into pre-defined revenue. This role involves developing and executing operation strategies, developing a high – performing sales team.

Key Responsibilities:

• Recruitment of store team.

• Maintaining a high standard of visual merchandising by adhering to VM standards.

• Regular review of sale performance at store level on daily, weekly and monthly basis.

• Drive the category growth by driving the team.

• Coordinate with merchandising team and supply chain for timely availability of products.

• Drive the team for an exceptional customer experience in line with bridge to luxury position.

• Review and initiate action on operation and inventory audit.

• Ensuring the onboarding and induction of team members.

• Responsible for stock correction for better liquidation.

• Driving profitability by containing the discount.

• Compile and review monthly reports.

Strategic Leadership:

• Develop and implement a comprehensive retail sales strategy aligned with company goals.

• Identify growth opportunities across channels.

• Conduct market analysis to stay ahead of trends, customer preferences, and competitor activities.

Sales & Revenue Management:

• Drive monthly, quarterly, and annual sales targets across all retail outlets.

• Monitor KPIs (footfall, conversion rates, AOV, etc.) and implement action plans to optimize performance.

• Improve same-store sales and plan for new store expansion.

Team Leadership & Development:

• Lead, mentor, and motivate regional sales managers, area managers, and store teams.

• Develop sales incentive plans to encourage performance and accountability.

• Conduct regular training and performance reviews.

Retail Operations:

• Ensure excellence in visual merchandising, in-store customer experience, and brand presentation.

• Oversee store rollouts, renovations, and compliance with operational standards.

• Collaborate with marketing for in-store promotions, product launches, and campaigns.

Inventory & Channel Coordination:

• Work with supply chain and merchandising teams to optimize stock levels across stores.

• Coordinate with online sales teams to ensure omnichannel synergy.

Reporting & Budgeting:

• Prepare regular sales reports, forecasts, and insights for the management team.

• Manage the sales budget and ensure cost-effective operations.