New Client Acquisition & Business Growth
Own and drive new client acquisition across target segments.
Achieve business goals related to new headcount acquisition and revenue through cold calling, referrals, and other prospecting channels.
Build and maintain a strong and healthy sales pipeline with accurate opportunity forecasting.
Hunt and close new and large enterprise accounts.
Forecast monthly and quarterly revenue targets and execute sales plans within defined timelines.
Analyze market trends, competition, and emerging opportunities to introduce new service offerings.
Strategic Account Management & Expansion
Manage a limited set of large strategic accounts with accountability for retention and expansion.
Drive incremental revenue growth, cross-selling, and upselling across PSR / ASR / HSR offerings.
Enhance account-level profitability, PAPM, and overall PBT.
Develop account maps and build strong CXO and C-level relationships.
Identify and execute transformational opportunities within existing accounts.
Governance, Operations & Financial Accountability
Ensure adherence to contractual deliverables and governance frameworks across CSG, Legal, Regulatory, and Finance.
Drive timely contract renewals with clear buy-in on commercial and legal clauses prior to closure.
Minimize bad debts through effective recovery mechanisms and proactive risk management.
Ensure governance to avoid contractual breaches, penalties, or compliance issues.
Maintain high accuracy in opportunity management, pipeline reporting, and forecasting.
Stakeholder & Team Management
Demonstrate strong ability to manage multiple sales opportunities simultaneously.
Collaborate effectively with internal stakeholders to consistently meet and exceed client expectations.
Take hiring accountability aligned to account and business growth requirements.
Act as a trusted service partner by delivering superior customer experience across the client lifecycle.
The team structure will include sales, account management, and client management functions.
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